Relate Spotlight Frankfurt

++ English Version below ++

Sie sind herzlich eingeladen zu Relate Spotlight am 1.Dezember in Frankfurt im Deutschen Filmmuseum!

Sie erfreuen sich an exzellentem Kundenservice? Sie finden den Zusammenhang zwischen Innovation, Technologie & Motivation hinsichtlich zwischenmenschlicher Beziehungen interessant? Zusätzlich lassen Sie sich gern inspirieren und sind anderen oftmals einen Schritt voraus?

Sind mindestens zwei von drei Fragen mit “Ja” beantwortet, so folgen Sie meiner persönlichen Einladung nach Frankfurt zu “Relate Spotlight” am 1. Dezember.

Erfahren Sie bei diesem halbtägigen Thought-Leadership Event über die neuesten Trends und Innovationen rund um das Thema (Kunden)-Beziehungen.

AGENDA:

13.30 - 14.00: Begrüßung and Kaffee

14.00 - 14.30: The New Era of Customer Relationships - Nick Peart, Zendesk

Business models, consumer expectations, and technologies are evolving. The best brands are making the transition from transaction-based interactions to ongoing customer relationships. Let's explore how this transformation is reshaping the future of customer service, and what you can do to build customer loyalty for the long haul.

14.30 - 15.15: Gut in Kontakt - Die Philosophie des Flirts - Nina Deißler, Buchautorin und Flirt-Coach

15.15 - 15.45: Networking Pause mit Snacks

15.45 - 16.15: “Beaming customer service to the next level with a multichannel strategy" - Five9

16.15 - 16.25: Mini Pause

16.30 - 17.30: Die Neugier als Schlüssel zu Kreativität und Innovation - Lucca, Illusionist, Entertainer & Keynote Speaker

Nutzen Sie Staunen für Ihre eigenen Kreativität, wie Sie die Scheu vor Unbekanntem ablegen. Wie Sie Mut entwickeln alles in Frage stellen zu können, um am Ende bessere Beziehungen zu führen.

17.30 - 19.00 Networking & Cocktails

Darum sollten Sie teilnehmen:

Relate Spotlight ist für diejenigen, die an bessere Kundenbeziehungen glauben und zusätzlich der Meinung sind, dass Service der Mittelpunkt eines jeden Unternehmens sein sollte. Dieses Event ist ideal für Kundenservice-Enthusiasten, Business Leader und Influencer, die sich mit dem Thema Kundenbeziehungen über den Tellerrand hinaus befassen.

Unsere Gäste tragen in der Regel folgende Titel:

VP/Head of/Leiter/Direktor Kundenservice, Chief Marketing Officer, Social Media Manager, Captain of Happiness :)

Für wen ist Relate Spotlight? Für Kundenservice-Enthusiasten, Business Leader und Influencer, die sich mit dem Thema Kundenbeziehungen über den Tellerrand hinaus befassen.

RSVP

+++++++ English Version ++++++++

You are invited to Relate Spotlight 1st of December in Frankfurt at Deutsches Filmmuseum!

Attracting and retaining customers is about building lasting relationships. As customer experience leaders, you take on the challenge of building these relationships and steering your organisations to deliver the service that sets you apart from your competitors. Because even though this is business, we’re all people. Transactions are interactions, and interactions are the foundation of relationships.

And relationships are complicated.

At Relate Spotlight, we will give you the inspiration you need to improve your relationships. Experts keynotes, workshops and networking are on the agenda for this afternoon dedicated to build better relationships with your customers. We bring together industry experts, customer service leaders and data analytics specialists to join us in this half-day thought leadership conference.

AGENDA:

1.30pm - 2.00pm: Welcome and Coffee

2.00pm - 2.30pm: The New Era of Customer Relationships - Zendesk

Business models, consumer expectations, and technologies are evolving. The best brands are making the transition from transaction-based interactions to ongoing customer relationships. Let's explore how this transformation is reshaping the future of customer service, and what you can do to build customer loyalty for the long haul.

2.30pm - 3.15pm: "Let's connect" The Philosophy of Flirt - by Nina Deißler, Author and flirt coach

3.15pm - 3.45pm: Break

3.45pm - 4.15pm: "Beaming customer service to the next level with a multichannel strategy" - Five9

4.15pm - 4.25pm: Mini Break

4.30pm - 5.30pm: Curiosity - key to creativity and innovation - Lucca, Viennesse illusionist, full-time professional entertainer and speaker

Be amazed by Lucca's engaging live performance. Learn how to shake off fear in unfamiliar territory and how to develop the courage to question everything helping you to establish better relationships.

5.30pm - 7.00pm Networking & Cocktails

Why you should attend

Relate Live is designed for those who believe better relationships should be a driving force in business–whether it's building a customer-centric culture, creating a unique customer care approach, or using data to better understand your customers and drive a better customer experience.

Our typical attendees wear name tags with the following titles:

VP/Head of Customer Experience, Director of Customer Engagement, Director of Customer Service, Marketing Director, Customer Engagement Manager, Customer Service Manager, Social Media Manager, Captain of Happiness.